IT documentation build-outFor businesses and MSPs
Get your IT out of one person’s head.
We document your systems, accounts, vendors, network, and key procedures in one place your business owns, so anyone can support it.
- Free scoping
- Fixed-fee proposal within two business days
- Labor warranty
Have the technical details? Skip the discovery call with our project information form.
If one resignation would hurt, the documentation is overdue.
Passwords in a notebook, a network nobody has diagrammed, vendor accounts tied to someone’s personal email: it works until that person leaves or something breaks. Documentation is what lets you change providers, survive a resignation, or recover from an outage without starting from scratch. We gather it, organize it, and hand it to you, so it belongs to your business and not to whoever wrote it.
When to consider starting this project
- Your IT person is leaving or just left
- You’re switching IT providers
- Everything lives in one person’s head
Everything in one place you own.
- Discovery of systems, devices, accounts, and vendors
- Network and system diagrams
- Credentials gathered into your password manager
- A vendor and license register
- Core procedures for onboarding, offboarding, and recovery
From first call to documented handoff.
Scoping is free, and the price is agreed before any work begins. Most projects are quoted at a fixed fee.
Before the work
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Discover
We start with a free call. You tell us what you want, what you use now, and when you need it done.
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Plan
We send you a free written plan. It lists the work and any equipment, with a price for each.
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Sign
You sign the plan, and we put your project on our calendar. Nothing starts until you say yes.
The work
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Implement
We do the work, mostly over the internet. If a job needs us in person, we come to you.
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Adjust
Testing and real-life use show what needs work. We fix those things and fine-tune the setup.
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QA
We check every item in your plan, one at a time. We don’t move on until everything works.
After the work
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Document
We write down what we built, how it’s set up, and why. Our diagrams help whoever works on it next.
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Handoff
We show you and your team how it all works. Then we hand over the passwords and the documents.
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Follow-up
After we hand it over, we check back with you. We make sure everything still works.
We take on a limited number of projects at a time, so the sooner you’re scoped, the sooner you’re on the calendar.
Straight answers
Something else on your mind? Ask us directly.
Where does the documentation live?
In Hudu or IT Glue if you or your provider use one, or in an export you keep. Either way, it belongs to you.
What about passwords?
We gather credentials into your password manager, never into documents or email.
Our IT person is leaving soon. Is there still time?
Start now. Even a short overlap lets us capture what only they know, and we document the rest from the systems themselves.
Will you find problems along the way?
Often. You’ll get a list of the risks and gaps we found, so you know what needs attention.
For MSPs
Onboard a newly signed client by documenting their environment straight into your documentation platform.
We deliver it white-label or co-branded, work in your PSA, RMM, and documentation platform, and never sell managed services to your clients.
Related projects
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IT closet cleanup and labeling
Turn a tangled IT closet into a clean, labeled rack you can trace in seconds, with tidy patch cords, managed power, and a diagram of what’s where.
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IT assessment and roadmap
An outside review of your IT that shows what’s working, what’s at risk, and what to fix first, in a prioritized plan that fits your goals and budget.
Make your IT survive a resignation.
Book a free scoping call. You’ll get a fixed-fee proposal within two business days.
Planning around year-end? A fixed-fee proposal lets you commit this year’s budget before it closes, or put your project first on next year’s calendar.
Have the technical details? Skip the discovery call with our project information form.